Terms of service

Terms of Service

Last Updated: [19/06/2006]

Welcome to [PRITHVI]. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

1. Account Terms

By using this website, you represent that:

  • You are at least 18 years old or are using the website under the supervision of a parent or guardian.

  • The information you provide is accurate and complete.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR).

We accept payment through approved payment gateways and methods displayed during checkout.

We reserve the right to:

  • Change prices without prior notice.

  • Correct pricing errors.

  • Refuse or cancel orders affected by incorrect pricing.

All payments must be successfully authorised before order processing begins.

3. Product Descriptions

We strive to ensure that product descriptions, images, and specifications are accurate.

Because our products are manufactured on demand, slight variations may occur in:

  • Print placement

  • Color appearance

  • Product dimensions

  • Design positioning

These variations are normal and do not constitute defects.

Actual product colours may vary depending on screen settings, lighting conditions, and printing processes.

4. Order Acceptance

All orders are subject to acceptance and availability.

After an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel orders at our discretion.

  • Cancel orders suspected of fraud or unauthorised activity.

  • Cancel orders due to product unavailability or pricing errors.

If payment has already been received for a cancelled order, a refund will be processed.

5. Manufacturing, Shipping and Delivery

Products sold by [PRITHVI] are manufactured on demand through our fulfilment partners after an order is placed.

Production Time

Orders typically require [2–5 BUSINESS DAYS] for production before shipment.

Delivery Time

Estimated delivery timelines are:

  • Metro Cities: [4–8 BUSINESS DAYS]

  • Other Cities: [5–10 BUSINESS DAYS]

  • Remote Areas: [7–14 BUSINESS DAYS]

Delivery timelines are estimates only and may vary due to:

  • Courier delays

  • Public holidays

  • Weather conditions

  • High order volumes

  • Operational disruptions

We are not liable for delays caused by third-party logistics providers.

6. Returns and Refunds

As products are manufactured specifically for each order, returns and exchanges are generally not accepted for:

  • Incorrect size selection

  • Change of mind

  • Customer preference

  • Incorrect shipping information was provided by the customer

Refunds or replacements may be offered only if:

  • The wrong product was delivered.

  • The product arrives damaged.

  • The product contains a manufacturing defect.

To request a refund or replacement, customers must contact [EMAIL ADDRESS] within [7 DAYS] of delivery and provide:

  • Order number

  • Clear photographs of the issue

  • Description of the problem

Approved refunds will be processed through the original payment method.

7. Prohibited Uses

You agree not to:

  • Use the website for unlawful activities.

  • Violate applicable laws or regulations.

  • Attempt unauthorised access to our systems.

  • Interfere with website security.

  • Upload malicious software or harmful code.

  • Engage in fraudulent transactions.

  • Misrepresent your identity or payment information.

Violation of these provisions may result in account termination and legal action.

8. Intellectual Property

All content on this website, including logos, designs, product images, graphics, text, and branding materials, is the property of [PRITHVI] and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, [PRITHVI] shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

  • Delivery delays caused by third parties

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE], India.

11. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page along with the revised effective date. Continued use of the website after changes are published constitutes acceptance of the revised Terms.

12. Contact Information

For questions regarding these Terms of Service, please contact:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Website: [WEBSITE URL]