Shipping policy

Shipping Policy

Last Updated: [19/06/2026]

Thank you for shopping with [PRITHVI]. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below to understand how we process and deliver orders.

1. Order Processing Time

All orders are processed within [2-5 Days] after payment confirmation.

Orders are processed on business days only (Monday to Friday, excluding public holidays).

Please note that during peak shopping seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure reliable delivery across India.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (COD) (if available)

Shipping options available for your location will be displayed during checkout.

3. Shipping Costs

Shipping charges are calculated based on the delivery location, order value, and selected shipping method.

  • Standard Shipping: [Rs.79]

  • Free Shipping: Available on orders above [Rs.999]

Any applicable shipping charges will be displayed before you complete your purchase.

4. Delivery Timeframes

Estimated delivery times are:

  • Metro Cities: [4-8 BUSINESS DAYS]

  • Other Cities and Towns: [5-7 BUSINESS DAYS]

  • Remote Locations: [7-14 BUSINESS DAYS]

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A tracking link (where applicable)

Customers can use the provided tracking information to monitor their shipment's progress.

If you do not receive tracking information within the expected processing period, please contact us at [EMAIL ADDRESS].

6. Delivery Delays and Issues

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier service disruptions

  • Incorrect shipping information provided by customers

[PRITHVI] is not responsible for delays caused by third-party shipping providers; however, we will make reasonable efforts to assist customers in resolving delivery issues.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned to us due to incorrect information may require repayment of shipping charges for re-dispatch.

8. Lost, Damaged, or Missing Packages

If your package arrives damaged or appears to be lost during transit, please contact us within [X DAYS] of the expected delivery date.

Please include:

  • Order Number

  • Photographs of the package (if damaged)

  • A description of the issue

We will work with the courier partner to investigate and resolve the matter as quickly as possible.

9. International Shipping

[Choose one option]

Option A – Domestic Only

Currently, we ship only within India and do not offer international shipping.

Option B – International Shipping Available

We offer international shipping to select countries.

Please note:

  • Delivery times vary by destination.

  • Customs duties, taxes, and import fees may apply.

  • Customers are responsible for any customs charges imposed by their country.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Business Hours: [BUSINESS HOURS]