Return and Refund Policy

Return & Refund Policy

Last Updated: [19/06/2026]

At [PRITHVI], customer satisfaction is important to us. As our products are manufactured on demand after an order is placed, we have specific return and refund guidelines outlined below.

1. Return Eligibility

We accept returns, replacements, or refunds only under the following circumstances:

  • The product was damaged in transit.

  • The product received has a manufacturing defect.

  • The wrong item was delivered.

  • The product significantly differs from the order placed.

To be eligible, customers must report the issue within [7 DAYS] of receiving the order and provide clear photographs showing the problem.

2. Return Timeframe

Return or replacement requests must be submitted within [7 DAYS] from the delivery date.

Requests received after this period may not be eligible for review or resolution.

3. Non-Returnable Items

Because our products are printed and manufactured specifically for each order, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size ordered by the customer

  • Personal preference regarding fit, colour, or style

  • An incorrect shipping address was provided by the customer

  • Minor variations in print placement or colour that naturally occur during the printing process

We strongly encourage customers to review product descriptions and size charts carefully before placing an order.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please email [hi.prithvi.shop@gmail.com] with:

  • Order Number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

After verification, we may offer:

  • A replacement product

  • A refund

  • Store credit (where applicable)

The resolution method will be determined based on the nature of the issue.

5. Exchange Policy

Exchanges are only available for:

  • Incorrect items delivered

  • Manufacturing defects

  • Damaged products

We do not offer size exchanges unless specifically stated on the product page.

Please refer to the size guide before placing your order.

6. Refund Process and Timing

Once your claim has been approved, refunds will be processed through the original payment method.

Refunds are typically processed within [5–10 BUSINESS DAYS] after approval.

Depending on your payment provider or bank, the refund may take additional time to appear in your account.

7. Return Shipping Costs

If the return is due to:

  • A damaged item

  • A defective product

  • An incorrect item was delivered

[PRITHVI] will bear any applicable return or replacement shipping costs.

If a return is approved for any other reason, customers may be responsible for return shipping charges.

8. Order Cancellation

Orders may be cancelled only before production begins.

Since products are manufactured on demand, orders that have already entered production cannot be cancelled, modified, or changed.

Please review your order carefully before completing your purchase.

9. Contact Us

For return, refund, or replacement requests, please contact:

Store Name: [PRITHVI]

Email: [hi.prithvi.shop@gmail.com]

Business Hours: [9:00 am - 7:00 PM]

Please include your order number in all communications to help us assist you quickly.

In case there is no response after contacting us, please consider waiting for a while, as I may not be available at the moment. Thank you for your cooperation.